Whether it's account setup, payments, bonuses, or game-related questions, we're always here to help. Browse the topics below or reach out to us directly.
Find Your Issue by Category
Everything you need to know about creating a new account, fixing login issues, changing your password, and updating your profile.
Find solutions to any issues with deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer in this section.
Visit this section for details on the welcome bonus, cashback, free bets, and special offers.
Find out what to do if a game won't load, cuts out mid-session, or a bet gets cancelled.
Get help with downloading, installing, and updating the mobile app in this section.
Read this section to ensure your account stays secure and to learn how to report any suspicious activity.
Whatever the issue, we're always ready — reach out through whichever channel works best for you.
For the fastest resolution, use live chat. Our average response time is just 3 minutes.
Active 24/7For detailed issues, reach out by email and you'll receive a thorough response within 24 hours.
support@jibbaji.netFor urgent issues, call us and speak directly with our Bengali-speaking team — we're always available.
9:00 AM – 11:00 PMMessage us on WhatsApp, send a screenshot, and get your issue resolved fast.
6:00 PM – 12:00 AMNew here? No worries — just follow a few simple steps to get started, and we're here to help if you run into anything.
Make sure to enter the correct mobile number when registering — you'll need it later for password resets and identity verification.
Go to the registration page, enter your name, mobile number, and password, and your account will be ready in just 2 minutes. Verify your number with an OTP.
Deposit easily with bKash, Nagad, or Rocket. Minimum deposit is just ৳200.
Live Casino, Sports Betting, lottery, or popular games – pick whatever you enjoy.
Once your winnings are in your wallet, withdraw to mobile banking. Funds typically arrive within 15–30 minutes.
If you run into trouble at any point, visit the jib baji Help Center. Our team is always ready to assist you.
When you join any new online platform, it's natural to have questions right away. How do I deposit? Will I actually receive the bonus? How long does a withdrawal take? These are all completely normal things to wonder about. jib bajiThe Help Center was built to give you clear, straightforward answers — no complicated language, no runaround, just straight to the point.
Online gaming is becoming increasingly familiar to people across Bangladesh. From Dhaka to Chittagong, Sylhet to Rajshahi — people everywhere are playing right from their smartphones. But no matter how user-friendly the technology, small issues can still come up. Being there for you in those moments is jib baji's promise.
Live chat is the most popular support channel at the Help Center — and for good reason: it's the fastest. Most of the time, a trained representative is with you within 2–5 minutes. They speak Bengali, so there's no language barrier at all.
You can also send screenshots via Live Chat. For example, if you've made a deposit but it hasn't appeared in your wallet, simply send a screenshot of the bKash transaction and an agent can verify and resolve it on the spot — no lengthy emails, no long waits.
This is one of the most frequently asked questions. You've sent money via mobile banking, but jib baji If the deposit isn't showing in your wallet, there are usually two reasons. First, network delays can sometimes hold things up — waiting 5–10 minutes typically resolves it. Second, if the payment reference number was entered incorrectly, the transaction may need to be verified manually.
Here's what to do: copy the transaction ID from your bKash or Nagad message and send it to Live Chat. An agent will manually credit your account within 10 minutes. No extra charges, no hassle.
Not at all. jib bajiThe login page has a "Forgot Password" button. An OTP will be sent to the mobile number you used during registration — use it to set a new password. The whole process takes about 2 minutes.
If your mobile number has also changed, your account can still be recovered after identity verification. You'll need to submit your National ID or birth registration number along with a selfie. The Help Center team will restore your account within 24 hours.
Many players receive a bonus but never use it — usually because the rollover requirement wasn't fully understood. jib bajiThe rollover requirement on a bonus means you need to wager the bonus amount a set number of times before you can withdraw. For example, a ৳1,000 bonus with a 5x rollover means you need to place a total of ৳5,000 in bets.
If you're confused about any of this, don't hesitate to ask at the Help Center. Our agents will check your account and explain in plain terms exactly how much more you need to wager and how long it will take before you can withdraw.
On Android jib baji When installing the app, many users see a message saying "Installation from unknown sources is not allowed." To fix this, go to your phone's Settings and enable "Unknown Sources" or "Install unknown apps." Step-by-step instructions with screenshots are available on the download page.
IOS users can access the platform directly through Safari — no separate app installation needed. The experience is just as smooth as a native app.
jib bajiTake a few simple steps to keep your account secure. First, enable two-factor authentication (2FA) — this way, even if someone knows your password, they won't be able to log in without the OTP. Second, never share your password with anyone; our support agents will never ask for it. Third, avoid logging in over public Wi-Fi.
If you ever suspect that someone else has accessed your account, contact us via live chat immediately. Our security team will lock the account right away and launch an investigation.
Your Most Frequently Asked Questions, All in One Place